Using channels for group messages and sending direct messages
Users with Office Staff and greater permissions can create channels, join channels, add members to channels and start direct messages with any active employee in your organization.
As a Caregiver, you can only participate in channels, and you can start direct messages with Office Staff members. Users with Caregiver permissions are not able to see or chat with other users with Caregiver permissions.
Channels can be created for topic-based conversations. For example, you might want an “Announcements” channel that is used for general company communication or an “Open Shifts” channel for any open shifts you want to communicate.
Direct messages are typically between two users, although you can start direct messages with up to eight people if you wish to chat in a group direct message instead of a channel.