Beyond plain care hours, a private-pay bill can include expenses, mileage, and travel time, and you can adjust rates with modifiers. Here's how each works — and how billing the client stays separate from paying the caregiver.

Note: expenses, mileage, and travel time apply to private-pay billing. Insurance claims bill only the care hours worked, so these extras aren't included on a claim.

On an invoice, open a shift's line-item menu (⋯) and choose Add Expense. Give it a description, quantity, and rate. Expenses are billed to the client as their own line item.

Mileage and travel time are separate line items, each with its own workspace rate:

Billable and payable are tracked independently — what you bill the client for mileage or travel can differ from what you pay the caregiver.

Modifiers adjust a rate up or down. Bill modifiers (what you charge) support a multiplier (e.g., 1.5×) or add-to-rate (e.g., +$5/hr). Holidays come preloaded and apply automatically on the right dates, with multipliers you can edit. Create your own in Settings → Rate Modifiers, and they become available on shifts.

Bill modifiers (client charge) and pay modifiers (caregiver pay) are set separately — a holiday can be 1.5× to the caregiver but 2× to the client, for instance.

No — expenses are billed to the client and appear on the invoice only. They don't create a payroll item for the caregiver.

They're independent: the client charge and the caregiver reimbursement are set separately, each with its own rate.

Yes — preloaded holidays auto-apply their multiplier on those dates. You can edit or remove them per shift.