Mobile App
      Back to home
      1. Help Center
      2. Technical Support
      3. Mobile App

      How can I clear my mobile browser data for iOS and Android devices?

      This guide details clearing browser cache on iOS and Android to improve app performance by loading updated content without app uninstallation, addressing common loading and formatting issues.

       

      Note: Make sure to follow the steps below for the browser from which you initially installed the Careswitch app.

      For iOS Users (Safari Browser)

      1. Open Settings: Begin by opening the 'Settings' app on your iOS device.

      2. Go to Safari Settings: Scroll down and tap on 'Safari' to access the browser settings.

      3. Clear History and Website Data: Inside the Safari settings, scroll down to find the 'Clear History and Website Data' option. Tapping this will remove your browsing history, cookies, and all the cache stored by Safari. 

        Safari            IMG_8269
      4. Select Timeframe: Choose "All history" from the list.

      5. Confirm the Action: You'll be prompted to confirm your choice. Tap 'Clear History' to proceed. 

        IMG_8270

      Note: This action will log you out of websites you're signed into, but will force the app to download the latest files. It's typically not necessary to delete the app itself, as clearing the cache will address common issues.

      For iOS Users (Other Browsers)

      If you use a browser other than Safari on your iOS device, like Chrome or Firefox, you'll need to open the app and find the settings or privacy section. Look for an option that says 'Clear Browsing Data' or 'Clear Cache' and follow the prompts.

      For Android Users

      Clearing cache on Android devices can vary slightly depending on the browser you are using. Here are steps for the most common browsers:

      Google Chrome

      1. Open Chrome: Launch the Chrome app on your Android device.

      2. Access the Menu: Tap on the three dots in the top right corner to open the menu.

      3. Browsing Data or History: Select 'Clear Browsing Data' or 'History' from the menu - then tap on 'Clear browsing data.'

      4. Choose Your Data: Select 'Cookies, Site Data' and 'Cached images and files' along with any other data you wish to clear. For time range make sure to select 'All Time'.

      5. Clear the Data: Tap 'Clear Browsing Data' to clear your selected cache.

      Firefox

      1. Open Firefox: Start by opening the Firefox app on your device.

      2. Access Settings: Tap on the three dots in the corner of the screen to open the menu, then select 'Settings.'

      3. Privacy & Security: Scroll down to find 'Privacy & Security' and tap on 'Clear private data.'

      4. Select Cache: Make sure 'Cache' is selected, along with any other data you wish to clear.

      5. Clear the Data: Tap on 'Clear Data' to complete the process.

      Samsung Internet Browser

      1. Open the Browser: Launch the Samsung Internet app.

      2. Menu and Settings: Tap on the three lines at the bottom right to open the menu, then go to 'Settings.'

      3. Privacy and Security: Find 'Privacy and Security' and tap on 'Delete browsing data.'

      4. Select Options: Choose 'Cached images and files' and any other items you want to clear.

      5. Delete Data: Tap 'Delete' to clear your cache.